Frequently Asked Questions
Find answers about our products, ingredients, ordering, shipping, returns, and more.
1
Product FAQ
Ansers about our beverages and herbal supplements.
1
General Product Questions
Q. What products does Herb Guru Brand offer?
A. Herb Guru Brand offers a range of herbal wellness products inspired by Eastern herbal wisdom. Our core collections include Herbal Supplements and Herbal Teas. Our broader portfolio also includes Herbal Supplements Travel Size, Herbal Beverages, and Dried Fruits & Nuts. Product availability may vary.
Q. Are all Herb Guru Brand collections currently available?
A. No. Some established product categories may be temporarily unavailable or not currently in production. Current availability is shown on each product or collection page.
Q. How do I choose the right Herb Guru product for me?
A. Start by reviewing the product description, ingredient list, Suggested Use, and label information. If you are unsure whether a dietary supplement is appropriate for you, please consult a qualified healthcare professional.
Q. Where can I find the ingredients and directions for use?
A. Please refer to the individual product page and product label for the complete ingredient list, Other Ingredients, Suggested Use, and any applicable warnings.
Q. Are Herb Guru products intended to treat medical conditions?
A. No. Herb Guru dietary supplements and wellness products are not intended to diagnose, treat, cure, or prevent disease. They are designed to complement a healthy lifestyle and everyday wellness practices
2
Herbal Teas & Beverages
Q. What are Herb Guru herbal teas made from?
A. Our herbal teas are made from thoughtfully selected herbs, flowers, fruits, roots, seeds, and other botanical ingredients. Each formula is different, so please refer to the individual product page for the complete ingredient list.
Q. What do Herb Guru herbal teas taste like?
A. Each tea has its own natural flavor and aroma based on its botanical ingredients. Some are floral, some are naturally sweet or fruity, and others have a more traditional herbal character
Q. Are your herbal teas caffeine-free?
A. Please refer to the individual product page or label for caffeine information, as ingredients and formulations may vary by product.
Q. Can anyone drink Herb Guru herbal teas?
A. Not every product is appropriate for every person. Please review the ingredients and label before use. If you are pregnant or breastfeeding, taking medications, have a medical condition, have allergies, or are considering a product for a child, please consult a qualified healthcare professional first.
Q. Are Herbal Beverages currently available?
A. Herbal Beverages are part of the Herb Guru Brand product portfolio but are not currently in production. Availability will be updated on our website if this collection returns.
3
Herbal Supplements
Q. Where are Herb Guru herbal supplements manufactured?
A. Herb Guru herbal supplements are manufactured in the United States in an FDA-registered facility that follows current Good Manufacturing Practice (cGMP) requirements for dietary supplements.
Q. How does Herb Guru approach product quality?
A. Our herbal supplements are manufactured in the United States in an FDA-registered facility that follows cGMP requirements. We also maintain quality standards throughout ingredient selection, formulation, and production.
Q. Where do the herbs and ingredients come from?
A. Our formulas use herbal ingredients sourced from different regions depending on the individual product and formulation. Complete ingredient information is provided on each product label.
Q. Are all Herb Guru products organic, non-GMO, kosher, or free from artificial ingredients?
A. Ingredients and certifications vary by product. Please refer to the individual product label or product page for specific ingredient, certification, and product information. We do not apply a blanket certification or ingredient claim to every Herb Guru product unless specifically stated.
Q. Do your supplements use vegetable capsules?
A. Many of our capsule products use vegetable capsules, while other products may be offered as tablets or in other forms. Please refer to the individual product label for details.
Q. Can children take Herb Guru dietary supplements?
A. Unless a product is specifically labeled for children, our dietary supplements are intended for adult use. Please consult a pediatrician or other qualified healthcare professional before giving any dietary supplement to a child.
Q. Can I take Herb Guru supplements with medications?
A. Herbal ingredients and dietary supplements may interact with medications or may not be appropriate for certain health conditions. Please consult your physician, pharmacist, or other qualified healthcare professional before use if you take prescription or over-the-counter medications.
Q. Can I use Herb Guru supplements during pregnancy or breastfeeding?
A. Please consult your healthcare professional before using any dietary supplement or herbal product during pregnancy or while breastfeeding.
Q. What if I have allergies or sensitivities?
A. Always review the full ingredient list and Other Ingredients before use. If you have known allergies or sensitivities and are uncertain about a product, please consult your healthcare professional before using it.
Q. How should I take Herb Guru dietary supplements?
A. Follow the Suggested Use and directions on the individual product label. Do not exceed the recommended amount unless advised by a qualified healthcare professional.
4
Shop & Ordering
Q. Can I place an order by phone?
A. Orders should be placed directly through our website. We do not currently accept orders by phone.
Q. What payment methods do you accept?
A. Available payment methods will be displayed securely during checkout.
Q. Can I modify or cancel my order?
A. Please contact Customer Care as soon as possible after placing your order. We will do our best to assist, but changes or cancellations cannot be guaranteed once an order has entered processing or has shipped.
Q. What does “Out of Stock” or “Temporarily Unavailable” mean?
A. The item is not currently available for purchase. Availability may change, so please check the product page again for future updates.
5
Shipping
Q. How much does shipping cost?
A. Available shipping options and applicable shipping charges will be shown during checkout before you complete your order.
Q. How quickly will my order be processed?
A. Processing times may vary depending on order volume, product availability, weekends, and holidays. Shipping information will be provided with your order when available.
Q. How can I track my order?
A. When tracking information is available, it will be sent to the email address associated with your order after shipment.
Q. How long will delivery take?
A. Delivery times vary depending on destination, shipping method, carrier conditions, and other factors outside our control. Please refer to your tracking information for the latest delivery estimate.
Q. What should I do if my order has not arrived?
A. First, please review your tracking information. If the shipment appears delayed, lost, or shows as delivered but cannot be located, please contact our Customer Care team with your order number so we can assist.
6
Returns & Damaged Shipments
Q. What is your return policy?
A. Due to the nature of our products, we currently do not accept general returns or exchanges. If your order arrives damaged, defective, or incorrect, please contact Customer Care so we can review the issue and assist you.
Q. What should I do if my shipment arrives damaged?
A. Please contact Customer Care as soon as possible and provide your order number, a description of the issue, and clear photos of the damaged product and packaging when possible. Our team will review the situation and help determine the appropriate resolution.
Q. What if I received the wrong product?
A. Please contact Customer Care with your order number and details of the item you received. We will review the order and assist you with the next steps.
